Our 60-day guarantee
Every Horsewood order is protected by a full 60-day money-back guarantee. If you are not satisfied with your purchase for any reason within 60 days of the original order date, you may request a refund of the product purchase price.
How to request a refund
- Email support@healthyconsumer.us with your order number and a brief reason for the refund.
- You will receive a return authorization and instructions within one business day.
- Return any unused product (even empty bottles are accepted) to the address provided.
- Once we confirm receipt of the return, your refund will be processed to the original payment method within 5 to 7 business days.
What is covered
- The full product purchase price of any bottle ordered within the past 60 days
- Both opened and unopened bottles from the same order
What is not covered
- Original shipping costs (where applicable)
- Return shipping costs (customer responsibility)
- Orders placed more than 60 days prior to the refund request
- Bonus digital guides (these are yours to keep regardless)
Damaged or defective product
If you received a damaged or defective product, please email us within 14 days of delivery with a photo. We will arrange a free replacement at no cost.
Questions
Any questions about a refund or return, contact support@healthyconsumer.us. A real person will reply.